客服系统

patient-co-manage/wlyy-manage/src/main/java/com/yihu/wlyy/controller/common/account/CustomerController.java

@@ -256,6 +256,7 @@ public class CustomerController extends BaseController {
    @ApiOperation(value = "获取通讯记录列表")
    public String getCallRecords(@ApiParam(name="callerNumber",value="呼叫人电话")@RequestParam(required = false)String callerNumber,
                                 @ApiParam(name="recipientNumber",value="客服座机电话")@RequestParam(required = false)String recipientNumber,
                                 @ApiParam(name="seat",value="客服座席号")@RequestParam(required = false)String seat,
                                 @ApiParam(name="answerStatus",value="接听状态： 1.接通，2. 队列中放弃，3.未接通")@RequestParam(required = false)Integer answerStatus,
                                 @ApiParam(name="serviceType",value="服务类型：1.医生转接 2.代理咨询")@RequestParam(required = false)Integer serviceType ,
                                 @ApiParam(name="userName",value="客服名称（模糊匹配）")@RequestParam(required = false)String  userName ,

patient-co-manage/wlyy-manage/src/main/java/com/yihu/wlyy/service/manager/account/CustomerService.java

@@ -341,7 +341,7 @@ public class CustomerService extends BaseService{
			sql +=" AND r.call_time <='"+endDate+" 23:59:59'";
		}
		if(StringUtils.isNotBlank(userName)){
			sql +=" AND r.user_name LIKE '%"+userName+" %'";
			sql +=" AND r.user_name LIKE '%"+userName+"%'";
		}
		if(StringUtils.isNotBlank(jobNo)){
			User u = userDao.findByJobNo(jobNo);
@@ -431,7 +431,7 @@ public class CustomerService extends BaseService{
		callService.setCreateTime(new Date());
		callServiceDao.save(callService);
		//待处理发送消息给医生
		sendCallServiceMes(callService,u);
		sendCallServiceMes(callService);
		//发送消息
		sendWxMes(callService,u);
		return "1";
@@ -459,7 +459,7 @@ public class CustomerService extends BaseService{
		callService.setUserName(u.getName());
		callServiceDao.save(callService);
		//待处理发送消息给医生
		sendCallServiceMes(callService,u);
		sendCallServiceMes(callService);
		//发送消息
		sendWxMes(callService,u);
		return "1";
@@ -468,16 +468,16 @@ public class CustomerService extends BaseService{
	public void sendWxMes(CallService callService,User u){
		Doctor d = doctorDao.findByCode(callService.getDoctor());
		String mes = u.getName()+"（工号："+u.getJobNo()+"）代居民（"+callService.getPatientName()+"）发：" ;
		if("1".equals(callService.getType())){
			mes += u.getName()+"需要预约挂号";
		if(callService.getType()==1){
			mes += callService.getPatientName()+"需要预约挂号";
		}else{
			mes += u.getName()+"发起咨询";
			mes += callService.getPatientName()+"发起咨询";
		}
		mes +="\n请您登录i健康app，进入协同服务管理进行查看处理。";
		sendMsg(d,mes,"2");
	}
	public void sendCallServiceMes(CallService callService,User u){
	public void sendCallServiceMes(CallService callService){
		//待处理发送消息给医生
		if(callService.getState()==1){
			Patient p = patientDao.findByCode(callService.getPatient());
@@ -485,10 +485,10 @@ public class CustomerService extends BaseService{
			Message message = new Message();
			message.setCzrq(new Date());
			message.setCreateTime(new Date());
			if("1".equals(callService.getType())){
				message.setContent(u.getName()+"需要预约挂号");
			if(callService.getType()==1){
				message.setContent(callService.getPatientName()+"需要预约挂号");
			}else{
				message.setContent(u.getName()+"发起咨询");
				message.setContent(callService.getPatientName()+"发起咨询");
			}
			message.setRead(1);//设置未读