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@ -1220,9 +1220,11 @@ public class SynergyManageService extends BaseJpaService {
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}
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public Map<String,Object> customerIndex(String userCode){
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Map<String,Object> map = new HashMap<>();
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String today = DateUtil.dateToStrShort(new Date());
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String callSql ="SELECT * FROM manage_call_record WHERE user_code='"+userCode+"' and create_time>='"+today+" 00:00:00' and create_time<='"+today+" 23:59:59'";
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String startTime=today+" 00:00:00";
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String endTime = today+" 23:59:59";
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Map<String,Object> map = new HashMap<>();
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String callSql ="SELECT * FROM manage_call_record WHERE user_code='"+userCode+"' and create_time>='"+startTime+"' and create_time<='"+endTime+"'";
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//--------------今日外呼量-----------------//
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List<CallRecord> waihudList = jdbcTemplate.query(callSql+" and type=2",new BeanPropertyRowMapper<>(CallRecord.class));
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int customerNoCount = 0;
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@ -1240,13 +1242,12 @@ public class SynergyManageService extends BaseJpaService {
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map.put("waihuCustomerNoCount",customerNoCount);
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//--------------今日在线时长-----------------//
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String startTime=today+" 00:00:00";
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String endTime = today+" 23:59:59";
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List<ManageCustomerOnlineRecordDO> manageCustomerOnlineRecordDOList = manageCustomerOnlineRecordDao.findByCustomerCodeToday(userCode,startTime,endTime);
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String onLineTime = manageCustomerOnlineRecordDOList.get(0).getTotalOnlineTime();
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for (ManageCustomerOnlineRecordDO customerOnlineRecordDO : manageCustomerOnlineRecordDOList){
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}
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List<ManageCustomerOnlineRecordDO> manageCustomerOnlineRecordDOList = manageCustomerOnlineRecordDao.findByCustomerCodeToday(userCode,startTime,endTime);
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//如果最新一条是离线则直接获取总在线时长就是在线时间,
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// 如果最新一条是在线,则用当前时间减去上一条登录时间加上之前的在线时长为总的在线时长
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Map<String,Object> lineMap = getOnlineAndNotOnlineAndNowOnline(manageCustomerOnlineRecordDOList);
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map.putAll(lineMap);
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//--------------今日接入量-----------------//
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List<CallRecord> jieruList = jdbcTemplate.query(callSql+" and type=1",new BeanPropertyRowMapper<>(CallRecord.class));
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@ -1256,12 +1257,90 @@ public class SynergyManageService extends BaseJpaService {
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map.put("jieruAvgTalkTime",getAvgTime(jieruTotalSecond,jieruList.size()));
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map.put("jieruCount",jieruList.size());
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//--------------今日协同任务外呼数-----------------//
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//--------------今日协同任务完成数-----------------//
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String wanchenSql="SELECT" +
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" count(*) as wanchengCount" +
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" FROM" +
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" `manage_synergy_workorder_servicer`" +
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" WHERE" +
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" executor_code = '"+userCode+"'" +
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" AND executor_type = 2" +
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" AND `status`=3" +
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" AND complete_time >='"+startTime+"'" +
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" AND complete_time<='"+endTime+"'";
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Map<String,Object> wanchenMap = jdbcTemplate.queryForMap(wanchenSql);
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String weiwanchenSql ="SELECT" +
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" COUNT(*) AS weiwanchengCount" +
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" FROM" +
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" `manage_synergy_workorder_servicer`" +
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" WHERE" +
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" executor_code = '"+userCode+"'" +
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" AND executor_type = 2" +
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" AND `status`<3";
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Map<String,Object> weiwanchenMap = jdbcTemplate.queryForMap(wanchenSql);
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String fasongSql="SELECT" +
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" COUNT(*) AS fasongCount" +
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" FROM" +
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" manage_synergy_workorder" +
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" WHERE" +
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" create_user = '"+userCode+"'" +
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" AND create_user_type = 2" +
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" AND del = 1" +
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" AND create_time>='"+startTime+"'" +
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" AND create_time<='"+endTime+"'";
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Map<String,Object> fasongMap = jdbcTemplate.queryForMap(fasongSql);
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map.putAll(wanchenMap);
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map.putAll(weiwanchenMap);
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map.putAll(fasongMap);
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return map;
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}
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public Map<String,Object> getOnlineAndNotOnlineAndNowOnline(List<ManageCustomerOnlineRecordDO> list){
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Map<String,Object> map = new HashMap<>();
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//如果最新一条是离线则直接获取总在线时长就是在线时间,
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// 如果最新一条是在线,则用当前时间减去上一条登录时间加上之前的在线时长为总的在线时长
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int status = list.get(list.size()-1).getStatus();
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String firstOnlineTime = DateUtil.dateToStr(list.get(0).getCreateTime(),DateUtil.YYYY_MM_DD_HH_MM_SS);
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int totalOnlineMinute=0;
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int totalNotOnlineMinute =0;
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int toMinute = 0;
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//离线status==2
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if (status==2){
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totalOnlineMinute =list.get(list.size()-1).getTotalOnlineTime();
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long allTime = list.get(list.size()-1).getCreateTime().getTime()-list.get(0).getCreateTime().getTime();
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totalNotOnlineMinute= Integer.valueOf(String.valueOf(allTime/1000/60))-totalOnlineMinute;
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}
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//在线status==1
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if (status==1){
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//只有一条在线的数据,用当前时间减去数据创建时间
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long onlineDate = 0L;
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long allDateTime = 0L;
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int lastOnlineTime =0;
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Date now = new Date();
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onlineDate = now.getTime()-list.get(list.size()-1).getCreateTime().getTime();
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allDateTime = now.getTime()-list.get(0).getCreateTime().getTime();
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toMinute = Integer.valueOf(String.valueOf(onlineDate/1000/60));
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//多条数据,要加上上一次记录的在线时长
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if(list.size()>1){
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int notOnlineCount=0;
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for (ManageCustomerOnlineRecordDO m : list){
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if (m.getStatus()==2 && notOnlineCount<1){
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notOnlineCount++;
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lastOnlineTime = m.getTotalOnlineTime();
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}
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}
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}
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totalOnlineMinute=toMinute+lastOnlineTime;
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totalNotOnlineMinute = Integer.valueOf(String.valueOf(allDateTime/1000/60))-totalOnlineMinute;
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}
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map.put("notOnline",totalNotOnlineMinute);
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map.put("online",totalOnlineMinute);
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map.put("nowOnline",toMinute);
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map.put("firstOnlineTime",firstOnlineTime);
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return map;
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}
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/**
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* 返回总的秒数
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* @param list
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@ -1344,11 +1423,14 @@ public class SynergyManageService extends BaseJpaService {
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}
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public Map<String,Object> adminIndex(String userCode){
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public Map<String,Object> adminIndex(){
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List<User> userList = userDao.findByType(4);
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Map<String,Object> map = new HashMap<>();
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String today = DateUtil.dateToStrShort(new Date());
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String startTime=today+" 00:00:00";
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String endTime = today+" 23:59:59";
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String callSql ="SELECT" +
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" r.*" +
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" FROM" +
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@ -1356,36 +1438,207 @@ public class SynergyManageService extends BaseJpaService {
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" LEFT JOIN wlyy_user u ON r.user_code = u.`code`" +
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" WHERE" +
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" u.type = 4" +
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" AND r.create_time >= '"+today+" 00:00:00'" +
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" AND r.create_time <= '"+today+" 23:59:59'";
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//--------------今日外呼量-----------------//
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List<CallRecord> waihudList = jdbcTemplate.query(callSql+" and r.type=2",new BeanPropertyRowMapper<>(CallRecord.class));
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//求总时长
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int seconds = totalTaklTime(waihudList);
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//求平均时长
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map.put("waihuAvgTalkTime",getAvgTime(seconds,waihudList.size()));
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map.put("waihuCount",waihudList.size());
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" AND r.create_time >= '"+startTime+"'" +
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" AND r.create_time <= '"+endTime+"'";
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//--------------今日在线时长-----------------//
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String startTime=today+" 00:00:00";
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String endTime = today+" 23:59:59";
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List<ManageCustomerOnlineRecordDO> manageCustomerOnlineRecordDOList = manageCustomerOnlineRecordDao.findByCustomerCodeToday(userCode,startTime,endTime);
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String onLineTime = manageCustomerOnlineRecordDOList.get(0).getTotalOnlineTime();
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for (ManageCustomerOnlineRecordDO customerOnlineRecordDO : manageCustomerOnlineRecordDOList){
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//正在咨询人数
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//当前客服人数
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map.put("onlineNowCount",userList.size());
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//今日会话总量 今日平均会话时长
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List<CallRecord> allCallRecordList = jdbcTemplate.query(callSql+" and r.answer_status=1",new BeanPropertyRowMapper<>(CallRecord.class));
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map.put("allCallCount",allCallRecordList.size());
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if (allCallRecordList.size()>0){
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int totalSeconds = totalTaklTime(allCallRecordList);
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map.put("allAvgTaklTime",getAvgTime(totalSeconds,allCallRecordList.size()));
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}else {
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map.put("allAvgTaklTime",0);
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}
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//--------------今日接入量-----------------//
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List<CallRecord> jieruList = jdbcTemplate.query(callSql+" and r.type=1",new BeanPropertyRowMapper<>(CallRecord.class));
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//求总时长
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int jieruTotalSecond = totalTaklTime(jieruList);
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//求平均时长
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map.put("jieruAvgTalkTime",getAvgTime(jieruTotalSecond,jieruList.size()));
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map.put("jieruCount",jieruList.size());
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//--------------今日协同任务外呼数-----------------//
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//今日外呼量 今日平均会话时长
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List<CallRecord> waihuCallRecordList = jdbcTemplate.query(callSql+" and r.answer_status=1 and r.type=2 ",new BeanPropertyRowMapper<>(CallRecord.class));
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map.put("waihuCallCount",waihuCallRecordList.size());
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if (waihuCallRecordList.size()>0){
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int waihuTotalSeconds = totalTaklTime(waihuCallRecordList);
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map.put("waihuAvgTaklTime",getAvgTime(waihuTotalSeconds,waihuCallRecordList.size()));
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}else {
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map.put("waihuAvgTaklTime",0);
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}
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//--------------今日协同任务外呼数-----------------//
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String wanchenSql="SELECT" +
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" count(*) AS wanchengCount" +
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" FROM" +
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" `manage_synergy_workorder_servicer` s" +
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" LEFT JOIN wlyy_user u ON s.executor_code = u.`code`" +
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" WHERE" +
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" s.executor_type = 2" +
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" AND s.`status` = 3" +
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" AND s.complete_time >= '"+startTime+"'" +
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" AND s.complete_time <= '"+endTime+"'";
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Map<String,Object> wanchenMap = jdbcTemplate.queryForMap(wanchenSql);
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String weiwanchenSql ="SELECT" +
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" COUNT(*) AS weiwanchengCount" +
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" FROM" +
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" `manage_synergy_workorder_servicer` s" +
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"LEFT JOIN wlyy_user u ON s.executor_code = u.`code`" +
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" WHERE" +
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" executor_type = 2" +
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" AND `status`<3";
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Map<String,Object> weiwanchenMap = jdbcTemplate.queryForMap(wanchenSql);
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String fasongSql="SELECT" +
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" COUNT(*) AS fasongCount" +
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" FROM" +
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" (" +
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" SELECT" +
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" s.*, w.create_user," +
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" w.create_user_name" +
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" FROM" +
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" manage_synergy_workorder_servicer s" +
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" LEFT JOIN manage_synergy_workorder w ON s.workorder_code = w.`code`" +
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" WHERE" +
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" w.create_user_type = 2" +
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" AND w.del = 1" +
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" AND w.create_time >= '"+startTime+"'" +
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" AND w.create_time <= '"+endTime+"'" +
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" ) a" +
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" LEFT JOIN wlyy_user u ON a.create_user = u.`code`";
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Map<String,Object> fasongMap = jdbcTemplate.queryForMap(fasongSql);
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map.putAll(wanchenMap);
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map.putAll(weiwanchenMap);
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map.putAll(fasongMap);
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return map;
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}
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public Map<String,Object> intervalOnLine(){
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Map<String,Object> map = new HashMap<>();
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String today = DateUtil.dateToStrShort(new Date());
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String startTime=today+" 00:00:00";
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String endTime = today+" 23:59:59";
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String allSql="SELECT " +
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" HOUR (r.create_time) AS HOUR, " +
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" count(*) AS Count " +
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" FROM " +
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" manage_call_record r " +
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" LEFT JOIN wlyy_user u ON r.user_code = u.`code` " +
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" WHERE " +
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" r.create_time BETWEEN '"+startTime+"' " +
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" AND '"+endTime+"' " +
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" AND r.answer_status = 1 " +
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" GROUP BY " +
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" HOUR (r.create_time) " +
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" ORDER BY " +
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" HOUR (r.create_time)";
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List<Map<String,Object>> allList = jdbcTemplate.queryForList(allSql);
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String jieruSql ="SELECT " +
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" HOUR (r.create_time) AS HOUR, " +
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" count(*) AS Count " +
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" FROM " +
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" manage_call_record r " +
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" LEFT JOIN wlyy_user u ON r.user_code = u.`code` " +
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" WHERE " +
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" r.create_time BETWEEN '"+startTime+"' " +
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" AND '"+endTime+"' " +
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" AND r.answer_status = 1 " +
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" AND r.type = 1 " +
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" GROUP BY " +
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" HOUR (r.create_time) " +
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" ORDER BY " +
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" HOUR (r.create_time)";
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List<Map<String,Object>> jieruList = jdbcTemplate.queryForList(allSql);
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map.put("all",allList);
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map.put("jieru",jieruList);
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return map;
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}
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public List<Map<String,Object>> TodayCustomerActivy(){
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List<Map<String,Object>> resultList = new ArrayList<>();
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String today = DateUtil.dateToStrShort(new Date());
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String startTime=today+" 00:00:00";
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String endTime = today+" 23:59:59";
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startTime="2017-11-15 00:00:00";
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endTime="2017-11-22 23:59:59";
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String sql="SELECT" +
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" u.`code`,"+
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" u.`name`," +
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" u.`online`," +
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" r.type," +
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" COUNT(*) as num"+
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" FROM" +
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" wlyy_user u" +
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" LEFT JOIN manage_call_record r ON u.`code` = r.user_code" +
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" WHERE" +
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" u.type = 4" +
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" AND r.create_time>='"+startTime+"'" +
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" AND r.create_time<='"+endTime+"'" +
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" AND r.answer_status=1"+
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" GROUP BY" +
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" u.`code`," +
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" r.type";
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List<Map<String,Object>> list = jdbcTemplate.queryForList(sql);
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List<Map<String,Object>> toList = new ArrayList<>();
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for (Map<String,Object> map : list){
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resultList.addAll(toList);
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toList.clear();
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String userCode = String.valueOf(map.get("code"));
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String type = String.valueOf(map.get("type"));
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if (resultList.size()==0){
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Map<String,Object> resultMap = new HashMap<>();
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resultMap.put("userCode",userCode);
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resultMap.put("userName",map.get("name"));
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resultMap.put("online",map.get("online"));
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if ("1".equals(type)){
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resultMap.put("jieruCount",map.get("num"));
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resultMap.put("waihuCount",0);
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}
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if ("2".equals(type)){
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resultMap.put("jieruCount",0);
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resultMap.put("waihuCount",map.get("num"));
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}
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toList.add(resultMap);
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}else {
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int count =0;
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for (Map<String,Object> map1 : resultList){
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count++;
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if(userCode.equals(String.valueOf(map1.get("userCode")))){
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if ("1".equals(type)){
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map1.put("jieruCount",map.get("num"));
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}
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if ("2".equals(type)){
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map1.put("waihuCount",map.get("num"));
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}
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}
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if (count==resultList.size() && !userCode.equals(String.valueOf(map1.get("userCode")))){
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Map<String,Object> resultMap = new HashMap<>();
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resultMap.put("userCode",userCode);
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resultMap.put("userName",map.get("name"));
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resultMap.put("online",map.get("online"));
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if ("1".equals(type)){
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resultMap.put("jieruCount",map.get("num"));
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resultMap.put("waihuCount",0);
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}
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if ("2".equals(type)){
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resultMap.put("jieruCount",0);
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resultMap.put("waihuCount",map.get("num"));
|
|
|
}
|
|
|
toList.add(resultMap);
|
|
|
}
|
|
|
}
|
|
|
}
|
|
|
}
|
|
|
for (Map<String,Object> reMap : resultList){
|
|
|
String userCode = String.valueOf(reMap.get("userCode"));
|
|
|
List<ManageCustomerOnlineRecordDO> manageCustomerOnlineRecordDOList = manageCustomerOnlineRecordDao.findByCustomerCodeToday(userCode,startTime,endTime);
|
|
|
//如果最新一条是离线则直接获取总在线时长就是在线时间,
|
|
|
// 如果最新一条是在线,则用当前时间减去上一条登录时间加上之前的在线时长为总的在线时长
|
|
|
Map<String,Object> lineMap = getOnlineAndNotOnlineAndNowOnline(manageCustomerOnlineRecordDOList);
|
|
|
reMap.putAll(lineMap);
|
|
|
}
|
|
|
return resultList;
|
|
|
}
|
|
|
|
|
|
}
|